Frequently asked questions

Our plant powered cookies are available to buy online and in store.

IN STORE: Find GÂTO in WHOLEFOODS, BOOTS, PLANET ORGANIC, HOLLAND & BARRETT and lots of amazing independent stores but watch this space...we're not done yet! ;)

ONLINE: From our web shop (gatoandco.com/shop), boots.com, hollandandbarrett.com. planetorganic.com, mighty-small.co.uk, thevegankindsupermarket.com and epicurium.co.uk

If you can’t find a store near you, fear not – you can buy the whole range of GÂTO cookies from our online shop, and we will deliver to pretty much any address worldwide!

Standard UK delivery £2.99. Royal Mail 2-4 working days. Free when you spend over £25.

TRACKED EXPRESS DELIVERY £4.99. Tracked 1-2 working days. In 99% of cases this is next day if ordered before 12pm however due to Covid sometimes this is out of our control.

Top tip: Place your order before midday and you’re likely to receive your cookies faster!

Yes! We ship worldwide! Enter your address to calculate shipping cost to your location at checkout. The price will depend on your location and the weight of your order, but prices start at £12.50. Shipping usually takes around 4-6 working days.

Please note that on orders over 2kg we cannot ship to Azores, Madeira, Canary Islands, Ceuta or Melilla.

Unfortunately, we cannot guarantee that your order will be with you on a specific day.

If you’re having issues with your order or you haven’t received it please email orders@gatoandco.co.uk with your order number! We will investigate this for you ASAP!

Oh no! We are so sorry to hear ☹ Please drop us a message at team@gatoandco.co.uk and we will look into this straight away. Please send us the use by date and any photos of the product and the packaging / receipts if you can.

If you have a promo code, enter it when you check out. Remember to click “Apply” to activate your promo and the new total will be displayed.

Everything we do is 100% plant based so suitable for vegan & veggie diets 😊

We only use gluten and dairy free ingredients in all our cookies. We also lab test our cookies to make sure they are dairy & gluten free before they leave our factory. Our products are suitable for coeliacs. Note: All our cookies contain gluten free oats.

Cookies ‘n’ Cream: Choc Vanilla and Salted Caramel flavours do not contain nuts but our factory handles nuts, so they are not suitable if you have a nut allergy. Peanut Butter and Choc Hazelnut Cookies ‘n’ Cream do contain nuts.

Protein n Cream: All flavours contain nuts.

Cookie Bites: All flavours contain nuts.

Our cookies should be kept in a cool dry place.