FAQ

Frequently asked questions

We hope you find the answer to your question here but if not, drop us a line at: team@gatoandco.co.uk

Where can I buy GÂTO?

Our plant powered cookies are available to buy online and in store.

IN STORE: Find GÂTO in WHOLEFOODS, BOOTS, PLANET ORGANIC, HOLLAND & BARRETT and lots of amazing independent stores but watch this space...we're not done yet! ;)

ONLINE: From our web shop (gatoandco.com/shop), boots.com, hollandandbarrett.com. planetorganic.com, mighty-small.co.uk, thevegankindsupermarket.com and epicurium.co.uk

If you can’t find a store near you, fear not – you can buy the whole range of GÂTO cookies from our online shop, and we will deliver to pretty much any address worldwide!

How much is UK delivery? How long will it take?

Standard UK delivery £2.99. Royal Mail 2-4 working days. Free when you spend over £25.

TRACKED EXPRESS DELIVERY £4.99. Tracked 1-2 working days. In 99% of cases this is next day if ordered before 12pm however due to Covid sometimes this is out of our control.

Top tip: Place your order before midday and you’re likely to receive your cookies faster!

Do you ship internationally?

Yes! We ship worldwide! Enter your address to calculate shipping cost to your location at checkout. The price will depend on your location and the weight of your order, but prices start at £12.50. Shipping usually takes around 4-6 working days.

Please note that on orders over 2kg we cannot ship to Azores, Madeira, Canary Islands, Ceuta or Melilla.

Can I Arrange my order to arrive on a specific day?

Unfortunately, we cannot guarantee that your order will be with you on a specific day.

I still haven’t received my order?

If you’re having issues with your order or you haven’t received it please email orders@gatoandco.co.uk with your order number! We will investigate this for you ASAP!

I am unhappy with a product. What do I do?

Oh no! We are so sorry to hear ☹ Please drop us a message at team@gatoandco.co.uk and we will look into this straight away. Please send us the use by date and any photos of the product and the packaging / receipts if you can.

How do I use my promo code?

If you have a promo code, enter it when you check out. Remember to click “Apply” to activate your promo and the new total will be displayed.

Is GÂTO vegan, or vegetarian?

Everything we do is 100% plant based so suitable for vegan & veggie diets 😊

Is GÂTO Gluten Free?

Our Mini Cookies range is certified gluten free. We lab test every batch to make sure they are gluten free & suitable for coeliacs before they leave our factory. Please note they do contain gluten-free oats.

Our Protein Creams range has no gluten containing ingredients but is not lab tested so we cannot guarantee there is no cross contamination with wheat.

Our Cookie Creams range is not gluten free as it contains wheat.

Do your products contain nuts?

Cookies ‘n’ Cream: Choc Vanilla and Salted Caramel flavours do not contain nuts but our factory handles nuts, so they are not suitable if you have a nut allergy. Peanut Butter and Choc Hazelnut Cookies ‘n’ Cream do contain nuts.

Protein n Cream: All flavours contain nuts.

Cookie Bites: All flavours contain nuts.

How should I store my GÂTOs?

Our cookies should be kept in a cool dry place.

FAQ

Subscription

What is a subscription?

A simple way to receive regular cookie deliveries and save money. It also comes with all the flexibility you’d want - we have made it super easy if you would like to swap, pause or cancel anytime.

How often will I receive GATO cookies?

You can choose to receive your cookies weekly, fortnightly, monthly or bi-monthly and can change this at any time.

I’m having issues making changes to my subscription?

Click on the link you received with your first subscription purchase and you can make edits from there.

If you’re having any issues please feel free to contact us at orders@gatoandco.co.uk and we can help you make any changes you need

Can I cancel my subscription?

We hate to see you go and if you are having any issues with your subscription then please do get in touch with us by emailing orders@gatoandco.co.uk to see if we can help with anything. If you would still like to cancel, use the link you received in the subscription confirmation email and please let us know the reason so we can improve in future 😊

How to subscribe?

When you are on the product page, simply select ‘subscribe’, then choose how regularly you would like a delivery, either every week, every two weeks, every 4 weeks or 8 weeks.

Can I make changes to my subscription?

Yes absolutely! You can amend, pause, reactivate and cancel your subscription at any time. Simply click on the link you were emailed when you place your first subscription order and you will be able to edit from there.

You can update:

Your delivery address
The quantity
Product/flavour
Frequency of delivery

You can cancel and reactivate your subscription any time.

I have a discount code, why isn’t it working?

By signing up for a subscription, you unlock our best prices and so your subscription cannot be used in conjunction with other deals.

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FAQ